Scentsy Refund and Returns Policy
Scentsy does not offer cash refunds but provides exchanges for dissatisfaction within 30 days for unused items, with a Lifetime Replacement Warranty for manufacturing defects on many products (such as warmers) and a 14-day cancellation right for new EU/UK customers. It emphasises contacting your Independent Consultant for returns or warranty claims. Damaged items must be reported within 3 days, and subscription refunds are subject to specific terms.
General Returns & Exchanges
- 30-Day Satisfaction: Return unused products within 30 days of delivery to your Consultant for an exchange of like products (e.g., warmer for warmer).
- No Cash Refunds: Scentsy generally doesn’t give refunds for dissatisfaction; it’s typically an exchange.
- Damaged Items: Report shipping damage within three business days for replacement.
- Contact your Independent Consultant first for returns, exchanges, or warranty issues.
Warranties & Cancellations
- Lifetime Warranty: Warmers, Diffusers, and certain other products are covered by a lifetime warranty against manufacturing defects.
- Order Cancellation: You can cancel an order within three business days of placing it, but you may be responsible for return shipping if it has already shipped.
- EU/UK Right to Cancel: Customers in these regions have a 14-day cooling-off period to cancel for a full refund (minus return shipping).
Key Takeaways
Warranty vs. Return: Know the difference between a satisfaction return (30 days, unused) and a warranty claim (lifetime, defects).
Consultant is Key: Your first point of contact for anything.
Exchange, Not Refund: For general dissatisfaction, you’ll receive a replacement, not a refund.